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This does not tell us everything that is in your application folders. An inventory of inconsistencies in your ZBrush/ZBrushCore directory.ZBrush/ZBrushCore directory (installation) location.Submitting a diagnostic report will not subscribe you to our newsletter or set you up to receive any other marketing emails. (We would be greatly appreciative if you did submit it, however! And of course there are some tickets where we will be unable to assist if you do not provide the report.)Īlso, the default report does not include any personal data whatsoever. This means that you can opt out of the reporting system by simply not submitting any report. Nothing at all is sent to Pixologic until you actually submit the report as an attachment to your Support Conversation. The Support Utility only launches when you specifically request it, at which point it collects the data that will be submitted. We do not actively monitor your computer. Your report is strictly between you and Pixologic. Additionally, we do not share customer data - including diagnostic reports - with any third parties. We also want you to know what that info is so that you can feel comfortable when submitting your report. We are therefore very selective about what information is included in a crash report. Pixologic takes customer data privacy very seriously. If you do not include a report with your conversation and the Support team feels that it will be of use, we will request that you do so before we attempt to assist you further. We recommend that you provide a diagnostic report with any Support conversation where you believe you are encountering bug, are experiencing frequent and unpredictable crashes, etc. As we compare reports from various users we can look for patterns that can lead to finding a solution or developing preventive measures. It is especially valuable with crashes that seem to happen for no apparent reason. The information gathered can potentially lead to changes in future releases that prevent the issue from recurring for all users. This tool is meant to help Pixologic determine exactly what might have caused your issue or crash, allowing us to better help with certain types of Support situations. Important: ZBrush/ZBrushCore/ZBrushCoreMini must be closed before you actually run the report utility. (Downloaded from here and once installed, located in your highest version ZBrush (or ZBrushCore) installation's Troubleshoot Help folder.) With ZBrush 2020.1 and ZBrushCore 2020.1 we introduced a Support utility called the ZBrush Diagnostic Utility.
#PIXOLOGIC ZBRUSH 4R4 PORTABLE SOFTWARE#
Pixologic takes great care to make our software as stable as possible but there is no way to prevent these problems altogether. Any software can crash or encounter other issues, and those that push your computer's resources hard are especially likely to have this happen.
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